Help Centre & FAQ's

Yes. Our products are vegan, never tested on animals, and formulated without parabens, phthalates, or mineral oil. We follow strict safety screening and align with EU-level standards for ingredient selection.

They’re fragrance-smart and barrier-friendly. Start with a patch test on the jawline, apply with light pressure, and build slowly. If irritation occurs, discontinue and consult your dermatologist.

Match in daylight along the jaw, not the wrist. Read your undertone (golden, olive, neutral, cool) and choose the shade that “disappears” at the edges. Between two options? Pick the lighter one and add warmth with cheek or lip.

Yes—layer thin, sheer passes and let each set for a few seconds. Use fingers or a soft brush, then set only where you shine. The finish stays breathable and skin-true.

Creams/sticks are typically 12M; mascaras and glosses about 6M. Keep caps tight, store cool and dry, and avoid pumping air into mascara.

We ship across the U.S. via tracked services. Standard delivery is usually 3–6 business days; expedited options are available at checkout. Orders $50+ often qualify for free shipping.

You have 30 days from delivery. New/unused items are refunded to the original method; lightly tested items may be eligible for store credit. Final-sale items aren’t returnable.

There’s a short window (about 60 minutes) after purchase—contact us immediately. Once an order is packed or shipped, changes aren’t possible, but you can use the returns process.

No, you can still complete purchases without making an account. However, if you do sign up, you will become a member of our V1P Loyalty Program where you can access exclusive treats and rewards.ble tab content.

Our Customer Care team can rectify this for you by sending a 'reset password' link to your email. To request this please email gldskinusa@gmail.com.

You can add and update an address by logging into your account here. You need to head to the Address Book section, where you will have the option to add or edit addresses. If you still need further assistance, please contact our team gldskinusa@gmail.com.

GLDSKIN products combine the power of naturally occurring and advanced clinical ingredients that are simple to use, highly effective and free-from parabens, paraffins, silicones & sulphateThe terms 'natural' and 'organic' can be misleading and do not efficiently reflect the complex needs of skin, subsequently these marketing terms have no consistent definition nor do they clarify about a product’s safety or efficacy.

111SKIN is committed to optimal skin health for everyone and only formulate with the most efficacious and high-performance ingredients.

No

Subsequently we recommend using a SPF after application of your moisturiser.

Cleanse the affected area with warm water, immediately discontinue the use of the product and if necessary please seek medical attention. When comfortable again please email gldskinusa@gmail.com
detailing your experience and one of our Customer Care Team will follow up with further action to assist you.