Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused orders still in their plastic wrap and, and in its original packaging. A 10% restocking fee will be deducted from your refund. Customers are responsible for the price of return shipping.

You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at gldskinusa@gmail.com. Please note that returns will need to be sent to the following address: 5115 N 27TH AVE BLDG 66 Phoenix, AZ 85017 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  If gldskin provides a return label, the return labels must be used within 7 days. Customers outside the U.S. are responsible for return shipping and any applicable duties.

You can always contact us for any return question at gldskinusa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Let us know within 7 days of receipt with:

• A photo of the item
  

• A photo of the packaging
  

• The packing slip or label
  

 

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale, promotion items, or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gldskinusa@gmail.com.